AI Customer Bots Are Coming to You Call Center!

Send us Fan Mail The onslaught of customer AI agents. In the next 9 to 12 months, your customer will be able to say “hey Siri, call my subscription company and cancel my plan, then chat with the ABC airline and move my flight from Tuesday to Wednesday.” The AI agent launches the call or chat. It acts on their behalf. Think about what that does to your cx volume. Interactions are going to…