Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions

Send us Fan Mail This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek , VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse , or both The evolving role of major CRMs in the contact center…