# business service (audio feeds) — RSS Amplifier Recent posts from the 2 feeds in the RSS Amplifier directory that cover business service. Page: Feed: --- ## [Value Creation Growth Levers: Profitable Growth](https://alexandergroup.libsyn.com/value-creation-growth-levers-profitable-growth) _2026-07-23 · Revenue Uncovered by Alexander Group_ How Sloan is Aligning its Teams, Tools and Strategy to Drive Profitable Growth Parthiv Amin of Sloan shares how the company is creating profitable growth by taking a more customer-centric approach across the entire value chain. From specifiers and designers to contractors, wholesalers and facilities teams, Sloan has built a strategy that helps the right people make the right decisions at the right… [Listen](https://traffic.libsyn.com/secure/alexandergroup/GrowthLever-V4-Kyle_Parthiv.mp3?dest-id=390850) ## [Value Creation Growth Levers: Innovation](https://alexandergroup.libsyn.com/value-creation-growth-levers-innovation) _2026-04-02 · Revenue Uncovered by Alexander Group_ Innovation creates value when it's built on customer obsession, strong leadership, fast experimentation, great talent and the systems to turn ideas into action. In this conversation, Kyle Uebelhor and Kevan Savage share practical ways organizations can move beyond one-off product launches and build a true culture of innovation that drives long-term growth. [Listen](https://traffic.libsyn.com/secure/alexandergroup/MFG-Podcast-Growth_Lever-V3-Kyle_Kevan-2.mp3?dest-id=390850) ## [From Captive to Competitive: Redefining Global Business Services](https://ssonetwork.libsyn.com/from-captive-to-competitive-redefining-global-business-services) _2026-03-25 · SSONext_ In this episode of SSO Next , host Heather King speaks with Turan Sahin, CEO of Allianz Services, about his journey building one of the world's leading Global Business Services (GBS) organizations from the ground up. Reflecting on his seven-year tenure, Sahin shares how he challenged early skepticism around captive shared services by focusing on market-driven performance rather than mandates. By… [Listen](https://traffic.libsyn.com/secure/ssonetwork/SSONext_Podcast_-_Allianz_-_Final.mp3?dest-id=481265) ## [Value Creation Growth Levers: Organic Growth](https://alexandergroup.libsyn.com/value-creation-growth-levers-organic-growth) _2026-02-13 · Revenue Uncovered by Alexander Group_ Executive Interview with Jeff Crane, CEO of LGG Industrial Organic growth is not a mystery lever for industrial distributors—it's a discipline: know your best customers, arm your sellers with data and support, and turn every contract, plant and acquisition into a bigger share of wallet. In this episode of the Alexander Group's value creation series, Partner Andrew Horvath sits down with Jeff… [Listen](https://traffic.libsyn.com/secure/alexandergroup/GrowthLever-V2-Andrew_JeffCrane.mp3?dest-id=390850) ## [Value Creation Growth Levers: Introduction](https://alexandergroup.libsyn.com/value-creation-growth-levers-introduction) _2026-01-07 · Revenue Uncovered by Alexander Group_ Manufacturing leaders are under pressure to grow enterprise value, not just hit this year's number. This five-part podcast series shows how to pull the four commercial levers that actually move your multiple: profitable growth, organic growth, innovation and M&A. ​ In this introductory episode, Alexander Group's Kyle Uebelhor and Andrew Horvath explain: p\]:pt-0 \[&\>p\]:mb-2 \[&\>p\]:my-0"\> Why value… [Listen](https://traffic.libsyn.com/secure/alexandergroup/MFG-Podcast-Growth_Lever-V1-Kyle_Andrew.mp3?dest-id=390850) ## [The AI-Driven C-Suite](https://ssonetwork.libsyn.com/the-ai-driven-c-suite) _2025-12-15 · SSONext_ In this episode of SSO Next , hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today's most pressing leadership topics: AI in the enterprise. This episode turns the spotlight to the C-suite and explores what it truly means to lead in an AI-driven world. Our guest, Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions,… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Ansgar_Thiessen_Final.mp3?dest-id=481265) ## [How World-Class Presidents Club Events Empower Top Performers: Executive Interview with Jeremy Whiteman of Resideo](https://alexandergroup.libsyn.com/how-world-class-presidents-club-events-empower-top-performers-executive-interview-with-jeremy-whiteman-of-resideo) _2025-11-11 · Revenue Uncovered by Alexander Group_ Discover what it takes to design and deliver a President's Club program that truly moves the needle—for your people and for your business. In this exclusive interview, Jeremy Whiteman, senior director of Sales Operations and Commercial Excellence at Resideo, shares practical guidance on turning incentive events into strategic growth engines that reward, retain and inspire the best in your sales… [Listen](https://traffic.libsyn.com/secure/alexandergroup/C-Suite_Interviews-Resideo-PresidentsClub-2025.mp3?dest-id=390850) ## [The Great AI Debate: Point vs. Platform, Buy vs. Build](https://ssonetwork.libsyn.com/the-great-ai-debate-point-vs-platform-buy-vs-build) _2025-11-10 · SSONext_ AI is something that is truly transforming global business services, in particular Agentic AI, and there is an incredible amount of discussion around the right and wrong way to use it and implement it within GBS. Two of the topics we hear the most questions about at SSON are regarding buy vs. build and platform vs. point solutions. There is a lot of information online regarding this topic, but it… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Doug-Shannon-Podcast-1.mp3?dest-id=481265) ## [Navigating Customer Journeys and Growth Strategies: Executive Interview with Dan Juckniess, Chief Revenue Officer, SPS Commerce](https://alexandergroup.libsyn.com/navigating-customer-journeys-and-growth-strategies-executive-interview-with-dan-juckniess-chief-revenue-officer-sps-commerce) _2025-07-29 · Revenue Uncovered by Alexander Group_ Dan Juckniess, CRO of SPS Commerce, and Mitch Edwards, principal at Alexander Group, explore the complexities of driving revenue and customer satisfaction in today's dynamic business environment. This conversation explores the challenges of balancing volume-based and revenue-based approaches when working with retailers and their suppliers, emphasizing the importance of not only pursuing the… [Listen](https://traffic.libsyn.com/secure/alexandergroup/C-Suite_Interviews-Dan_J_Mitch-2025-FINAL.mp3?dest-id=390850) ## [Why Friction Data May Be Blocking Your AI Transformation](https://ssonetwork.libsyn.com/why-friction-data-may-be-blocking-your-ai-transformation) _2025-06-24 · SSONext_ 2025 is an era of transformation for Global Business Services. Whether it's operating model transformation, process transformation, or digital transformation, expectations are high. We expect these initiatives to dramatically reduce operating costs, improve cross-functional alignment, and increase customer loyalty. However, more often than not, these transformations fail - and one of the primary… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Beyond-AI-Hype--Exploring-the-World-of-Friction-Data-with-Fount-Global--.mp3?dest-id=481265) ## [Code Faster with Clear Tutorials (Sponsored)](https://crawlproof.com/a/eamNRY9TR8He) _2025-06-24 · **Sponsored**_ Short, step-by-step coding videos you can follow along ## [Exploring GBS Careers: Part Three](https://ssonetwork.libsyn.com/exploring-gbs-careers-part-three) _2025-05-14 · SSONext_ This episode is the 3rd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episode, we are featuring Lorena Espinosa, O2C Value… [Listen](https://traffic.libsyn.com/secure/ssonetwork/GBS-Careers-Episode-3--CK-Taneja-and-Lorena-Espinosa.mp3?dest-id=481265) ## [Exploring GBS Careers: Part Two](https://ssonetwork.libsyn.com/exploring-gbs-careers-part-two) _2025-04-29 · SSONext_ This episode is the 2nd in our careers focused series, recorded on-site at Shared Services & Outsourcing Week America, SSON's largest event. The event bought together over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. In this episode, we are featuring Adam Holmes, SVP Head of… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Podcast_GBS_Careers_2_SSOW.mp3?dest-id=481265) ## [Exploring GBS Careers: Part One](https://ssonetwork.libsyn.com/exploring-gbs-careers-part-one) _2025-04-14 · SSONext_ L ast month I was lucky enough to go to Shared Services & Outsourcing Week America, SSON's largest event attracting over 1100 participants, 100 exhibitors and 200 thought leaders. I took the opportunity to interview some of the shared services leaders onsite about their career-paths. Over the next few weeks we will be releasing several episodes profiling shared services professionals with… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Careers-Podcast-SSOW-1---Kiran-Mann---Kendra-Lovatt.mp3?dest-id=481265) ## [Taking Your Organization from Cost to Profit Center in 2025](https://ssonetwork.libsyn.com/taking-your-organization-from-cost-to-profit-center-in-2025) _2025-02-04 · SSONext_ The shared services model has typically been one of cost-savings, with organizations saving millions of dollars by offshoring work to low-cost locations. However, as the model has become more mature, creating dramatic cost-savings becomes more difficult – as the changes that produce results (such as standardization and centralization) have already been done. At the same time, many organizations… [Listen](https://traffic.libsyn.com/secure/ssonetwork/FIS-Priyanka-Grover.mp3?dest-id=481265) ## [2025 Manufacturing & Distribution Industry Predictions](https://alexandergroup.libsyn.com/manufacturing-distribution-episode-9-2025-industry-predictions) _2025-01-24 · Revenue Uncovered by Alexander Group_ Will you make changes for better growth in the new year? See how your company is aligned. Alexander Group Principals Kyle Uebelhor, Andrew Horvath and Arshad Carim share their top five predictions for manufacturing and distribution organizations in 2025. [Listen](https://traffic.libsyn.com/secure/alexandergroup/MaD_Predictions_2025-Audio_Only.mp3?dest-id=390850) ## [The Top GBS Trends For 2025!](https://ssonetwork.libsyn.com/the-top-gbs-trends-for-2025) _2025-01-09 · SSONext_ As we head into 2025, the business world is transforming at lightning speed— we're seeing new evolutions in the world of AI almost weekly, there is a huge and much needed focus on sustainability, a push for automation , a nd naturally, there is an incredibly dynamic political and economic environment, all which have an impact on GBS . They say forewarned is forearmed so i n today's episode, we'll… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Chazey-Partners-2025-Trends.mp3?dest-id=481265) ## [Best Practices and Latest Trends for Renewals for XaaS Companies](https://alexandergroup.libsyn.com/technology-episode-8-best-practices-and-latest-trends-for-renewals-for-xaas-companies) _2024-11-18 · Revenue Uncovered by Alexander Group_ Profitable growth companies have 12% higher net revenue retention than their peers. Better customer data allowing companies to predict churn, which can drive churn rates below 10%. Renewals are the conduit to profitable revenue growth. Alexander Group sees the leaky bucket syndrome, where companies have a lot of new bookings, but the revenue growth they see is not where they expect it to be… [Listen](https://traffic.libsyn.com/secure/alexandergroup/Renewals-Luke_Elena-2024.mp3?dest-id=390850) ## [Workforce Analytics & the Future of Outsourcing](https://ssonetwork.libsyn.com/workforce-analytics-the-future-of-outsourcing) _2024-10-02 · SSONext_ Did you know that, according to SSON's State of the Industry Report 2024, over half of the SSO/GBS leverage outsourcing? However, the nuanced landscape of outsourcing can make talent management all the more difficult. So, in this week's episode, we delve into the critical talent management decisions shared services leaders face. We're joined by Brad Killinger, CEO of Sapience Analytics, who… [Listen](https://traffic.libsyn.com/secure/ssonetwork/Workforce-Analytics-as-a-Key-Lever-for-the-Future-of-Outsourcing_2.mp3?dest-id=481265)