The Call Center Rebel with Richard Blank

" "You shouldn't use words to burn. They should be for light and for warmth. " Richard has spent the last 19 years running a near-shore bilingual contact center that thrives on empathy, communication, and human connection in an era dominated by automation. This episode is sponsored by my new book BRANDJITSU , helping you find, shape, and share your story with the world. In this episode, Michael…