You're Cheating on Your Regulars (The Loyalty Lie)

SUMMARY What does a brand new customer get from you that your best customer doesn't? Usually a welcome offer or a promo. Now flip it. What does the person who's been with you for five years get? For most businesses, honestly, not a whole lot. In this episode of Brand Retro, Mike Brevik digs into the loyalty lie and why brands quietly take their best customers for granted. He breaks down how…