The architecture of truth-seeking

A brilliant executive I worked with hired a team of PhDs to automate a critical process deep in his organization. After a year, they delivered plans that were as beautiful as they were unworkable. So the manual decisions continued. At most, the team only glanced at the optimal plans. The leader would check in, demanding progress. The team kept saying &ldquo;any day now, the model doesn&rsquo;t…