Why Being Right Is Costing You Trust | A Bit of Optimism: Feelings at Work | PART 4

Everyone says they want more accountability at work… yet few of us think we're the ones who need to learn how to be more accountable. Most of us believe we already know how to own a mistake. We've all said sorry and truly meant it. But meaning it and doing it well are two very different things. And when we’re the first to apologize, we model to everyone around us how cathartic accountability can…