UK Customer Focus Summit 2026 | Jules Sharples, coeo UK - Innovation in collections part III

How can AI support customer engagement without losing the human touch? In this session from our UK Customer Focus Summit 2026, Jules Sharples (Head of Change Management at coeo UK) introduces coeo’s cAI voice agent and explains how automation can support collections teams. The session explores how AI can handle routine interactions, support payment journeys and free up human agents to focus on…