Is Your Language Learning App Lying to You?

A user emailed us this week asking for a refund. &ldquo;Your app doesn&rsquo;t understand my pronunciation. I used Rosetta Stone before and never had to repeat phrases five or six times.&rdquo; My first instinct was to investigate. Maybe our speech recognition was broken. Maybe there was a bug. So I pulled up her session data, watched her replays, checked every error log. Nothing was broken. The…