Process debt: the hidden challenge in digital transformation A different kind of check-in A few weeks ago, I stayed at a large hotel that&rsquo;s part of a well-known international chain. Before I arrived, I&rsquo;d been encouraged to check in using the hotel&rsquo;s app. That&rsquo;s fairly common these days, so I didn&rsquo;t think much of it. I assumed it would save me a minute or two before I…