The Luxury of the Invisible: Lessons from Marina Bay Sands

We often associate high quality with grand gestures — gold-plated lobbies, elaborate uniforms, or complex technology. But according to a powerful observation by Eddie Cheng, the highest form of excellence is actually silence. “The best things in the world are the things that you don’t notice,” he notes. “They just work.” The MBS Experience: Quality […] The post The Luxury of the Invisible: Lessons…