Red Flag: No AI without UX

Summary: Call centre customers are rejecting AI-only support roll-outs. This is a major red flag for UX and service designers. It’s not enough for AI to be functional or cost-effective. If AI undermines user trust, strips out context, or removes human options, it becomes a liability. A Warning for AI-First: Why Customers Are Rejecting AI-Only [ ] The post Red Flag: No AI without UX appeared first…