Why do I have 2 passwords? How to talk about encryption in Matrix

Most modern software applications give total trust to the service provider. End-to-end encrypted (E2EE) services are different: the service provider is a gateway, and the real trust is with other people. This is unfamiliar, and can make using E2EE confusing. When you add in federation (meaning lots of different service providers) and a diverse set of client apps, trying to make Matrix&#x27;s…