Quality requires visibility. You cannot fix — or even trust — what you cannot see. That&rsquo;s true in any project, but it becomes even more urgent when the team doing the work is a software factory and you&rsquo;re not reading every line of code. When I&rsquo;m not micro-managing the implementation, the thing I&rsquo;m actually managing is my own insight : the gap between what the system was…