The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady

Your dashboards show you what's happening. Process mining shows you why - and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why organizations using it are uncovering years of hidden inefficiency they never knew existed. Dan walks through real customer stories - from a double…