Interacting with customer service AI can make people act more like robots, research suggests

By University of Birmingham New research argues that interacting with robots displaying human-like behaviours can cause people to adopt robot-like traits or ‘robotoid humanness.’ Image: Theo - Unsplash As AI continues to develop at a rapid pace, social robots powered by AI are becoming more commonplace in customer service settings such as retail, hospitality, tourism, and healthcare. But as these…