# ai customer (audio feeds) — RSS Amplifier Recent posts from the 2 feeds in the RSS Amplifier directory that cover ai customer. Page: Feed: --- ## [7 things worth seeing before your next round of research](https://aicustomerresearch.substack.com/p/7-things-worth-seeing-before-your) _2026-07-24 · Caitlin Sullivan · AI Customer Research_ Bite-size updates and learnings from the world of AI for customer insights work ## [How good is Fable really? And the intentional "poisoning" of your deep research](https://aicustomerresearch.substack.com/p/how-good-is-fable-really-and-the) _2026-07-10 · Caitlin Sullivan · AI Customer Research_ Benchmarking models and keeping track of the next threat to reliable insights ## [Omotenashi: The Japanese Philosophy Behind Better CX and AI](https://danielferrandez.substack.com/p/omotenashi-the-japanese-philosophy) _2026-07-08 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ A Conversation with Kane Simms on Why Japan's Customer Service Standard Is Different ## [Your AI agent is wasting half its tokens — here's what to change](https://aicustomerresearch.substack.com/p/your-ai-agent-is-wasting-half-its) _2026-06-26 · Caitlin Sullivan · AI Customer Research_ MCP tool descriptions have hidden instructions your agent follows literally. Five rules to override them. ## [Pay Peanuts, Get Monkeys: Singapore's Theory of Service](https://danielferrandez.substack.com/p/pay-peanuts-get-monkeys-singapores) _2026-06-21 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ What I learned about CX after spending a week in Singapore (and how it compares to Japan) ## [The difficulty worth keeping when using AI](https://aicustomerresearch.substack.com/p/the-difficulty-worth-keeping-when) _2026-06-12 · Caitlin Sullivan · AI Customer Research_ Desirable difficulties, cognitive offloading, and how to use AI without rotting your brain ## [If Japan Has the World’s Best Service - Why Are Its Customer Scores the Lowest?](https://danielferrandez.substack.com/p/if-japan-has-the-worlds-best-service) _2026-06-01 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ A data-driven look at Japanese customer experience, NPS scores, Omotenashi, and what it means for AI customer service in Japan. ## [How and why to create golden test sets](https://aicustomerresearch.substack.com/p/how-and-why-to-create-golden-test) _2026-05-29 · Caitlin Sullivan · AI Customer Research_ The core of a good AI insights experiment isn't your prompt. It's your test data. ## [What Centuries of Japanese Hospitality Can Teach the AI Era](https://danielferrandez.substack.com/p/speed-is-easy-care-is-the-hard-part) _2026-05-24 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ What Japan's Omotenashi teaches a world Silicon Valley built for speed. ## [The 5 levels of Claude Code for customer insights — and how to climb to the next](https://aicustomerresearch.substack.com/p/the-5-levels-of-claude-code-for-customer) _2026-05-17 · Caitlin Sullivan · AI Customer Research_ Where teams actually get stuck, and the smallest moves for you to level up quickly ## [Web Coding With AI, Live (Sponsored)](https://crawlproof.com/a/W3jHs9m3Tey5) _2026-05-17 · **Sponsored**_ Collaborative screen sharing with simultaneous remote control, open source. ## [Japan Has Been Delivering With Care for 400 Years. Everyone Else Is Still Catching Up](https://danielferrandez.substack.com/p/japan-has-been-delivering-with-care) _2026-05-13 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ What living in Asakusa taught me about service, trust, and why care was always the point ## [What Got You the Room in London Won't Keep It in Tokyo](https://danielferrandez.substack.com/p/what-got-you-the-room-in-london-wont) _2026-05-04 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ What Working Inside Japanese Corporations Taught Me About Executive Presence ## [Agents are now your primary readers](https://aicustomerresearch.substack.com/p/when-ai-is-the-primary-reader-of) _2026-04-30 · Caitlin Sullivan · AI Customer Research_ Your documents have two readers now - and AI will become the primary one. How to up your documentation game for your team's agentic POC. ## [Your AI speaks multiple languages. But does it speak like your users?](https://danielferrandez.substack.com/p/your-ai-speaks-multiple-languages) _2026-04-05 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ A conversation that stayed with me ## [Your Synthetic Users primer](https://aicustomerresearch.substack.com/p/your-synthetic-users-primer) _2026-03-31 · Caitlin Sullivan · AI Customer Research_ Answering big questions for you before you're expected to at work. ## [Pressure-test your AI workflows across models, features in Lenny's and Aakash's newsletters, and a pile of AI news](https://aicustomerresearch.substack.com/p/how-to-pressure-test-your-ai-workflows) _2026-02-28 · Caitlin Sullivan · AI Customer Research_ Are you sure your AI workflows work as well as they could? A few ways to check. ## [Is agentic the future of CX?](https://danielferrandez.substack.com/p/is-agentic-the-future-of-cx) _2026-02-23 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ Highlights from NRF 2026 and Google's big move ## [What Working in Japan Taught Me About Building a Career That AI Can't Replace](https://danielferrandez.substack.com/p/in-the-age-of-ai-your-career-needs) _2026-02-11 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ The career lessons that 12 years inside Japanese corporations taught me ## [Claude Code Skills, MCP apps, ChatGPT ads and more](https://aicustomerresearch.substack.com/p/claude-code-skills-mcp-apps-chatgpt) _2026-01-30 · Caitlin Sullivan · AI Customer Research_ Getting Claude to deliver 20x more—and improving your agents ## [Gemini 3 for video analysis](https://aicustomerresearch.substack.com/p/december-25) _2025-12-21 · Caitlin Sullivan · AI Customer Research_ What works and doesn't, how to get the best out of it, and run your own rapid tests before end of year. ## [Stocks ranked by what execs say (Sponsored)](https://crawlproof.com/a/CN4ML3L1W9ao) _2025-12-21 · **Sponsored**_ Evidence-backed watchlists from earnings calls and filings, cited to real transcripts—not guesses. ## [2025 Year In Review: The AI progress we've seen this year](https://aicustomerresearch.substack.com/p/november-25) _2025-11-30 · Caitlin Sullivan · AI Customer Research_ AI Moderators, Synthetic Users, Video Analysis and more ## [4 hours of analysis + documentation in 14 minutes with zero uploads 👉 Claude Code for customer research.](https://aicustomerresearch.substack.com/p/october25) _2025-10-31 · Caitlin Sullivan · AI Customer Research_ The October 2025 Edition ## [What Japanese Corporate Culture Taught Me About Leading Without a CEO Title](https://danielferrandez.substack.com/p/you-dont-need-to-be-a-ceo-to-behave-a8c) _2025-10-05 · Daniel Orenes Ferrandez · Japanese Service Wisdom_ Lessons from 12 years inside Japanese companies on stakeholders, alignment, and managing yourself ## [Testing an AI-embedded browser for research uses, a 4-month roadmap to adopt AI meaningfully, and more...](https://aicustomerresearch.substack.com/p/september-25) _2025-09-30 · Caitlin Sullivan · AI Customer Research_ The September 2025 Edition ## [The GPT-5 Issue | What’s better, what’s not, what to do with Agent Mode + a study on context windows.](https://aicustomerresearch.substack.com/p/august-25) _2025-08-29 · Caitlin Sullivan · AI Customer Research_ The August 2025 Edition ## [Transcription evaluations head-to-head, and NotebookLM's "hidden" transcripts - are they any good? Plus a speedy test protocol...](https://aicustomerresearch.substack.com/p/july-25) _2025-07-31 · Caitlin Sullivan · AI Customer Research_ The July 2025 Edition ## [Preventing AI's basic math errors, fast data cleaning, a viral study, a meta-prompting addition worth thinking about, and more...](https://aicustomerresearch.substack.com/p/june-25) _2025-06-30 · Caitlin Sullivan · AI Customer Research_ The June 2025 Edition ## [A Claude 4 vs 3.7 reasoning test, new Claude system prompts, and "MCP" explained...](https://aicustomerresearch.substack.com/p/may-25) _2025-05-31 · Caitlin Sullivan · AI Customer Research_ The May 2025 Edition ## [My new favorite LLM for customer research](https://aicustomerresearch.substack.com/p/ai-x-customer-research-april-25-c760fa6c4e715194) _2025-04-30 · Caitlin Sullivan · AI Customer Research_ Plus what we can use AI benchmark tests for, and scientists may have found the most efficient way to prompt... ## [Install Manifest V3 Extension (Sponsored)](https://crawlproof.com/a/J9fufbfgOAGl) _2025-04-30 · **Sponsored**_ Get this Manifest V3 extension from the official TronBrowser Store listing. ## [AI designs: From insights to test-ready prototype views faster (a workflow)](https://aicustomerresearch.substack.com/p/ai-x-customer-research-march-25) _2025-03-31 · Caitlin Sullivan · AI Customer Research_ Plus the tool options on the market, and data privacy issues -