Operations

Even the best policies fail if they aren&rsquo;t adopted by the teams they&rsquo;re intended to serve. Can we persistently change our company&rsquo;s behaviors with a one-time announcement? No, probably not. I refer to the art of making policies work as &ldquo;operations&rdquo; or &ldquo;strategy operations.&rdquo; The good news is that effectively operating a policy is two-thirds avoiding common…