The Evolution of an SRE Agent: From Five Browser Tabs to a Slack Command

Every alert starts with the same tax: which of five observability systems is telling the truth, and which of two production worlds am I even in? This is how our SRE alert-investigation agent evolved across six versions, from Cursor and MCP queries to a remote, Slack-triggered investigator, and why the context, not the model or the runtime, turned out to be the moat.