Making Sense of Disruption

I waved goodbye to the smiling faces arrayed before me on my monitor and prepared to join my next call. It was late Wednesday morning, and these were my last two calls before starting a four-day weekend. I looked forward to finishing up some tasks, cleaning up loose ends, and heading out on my annual backpacking trip. The call had been a going-away for my friend Amy. Her last day would be Friday,…