I thought AI was supposed to save me time?

I thought AI was supposed to save us time?

The Old Way:

Real Person: “Hi Richard, I’m calling from Dr. So-and-So’s office to confirm your appt at 10:00 tomorrow.”

Me: See you then.

The “Saving Time?” AI Way:

Robocaller: “This is the office of Dr So and So for Richard DiGirolamo. Is this Richard? Say Yes or Press 1”

Me: Yes.

“Robocaller: “Please confirm your identity with the last four digits of your Social Security number or Insurance ID#”

Me: Hangs up. You’re wasting my time.