Pushy NHS chatbots risk putting patients off screening, researchers warn

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An AI chatbot that nudges patients to book cancer screening can do more harm than good if it comes across as pushy, impersonal or evasive about being a machine, according to new research from the University of Surrey. The study looked at Asa, a generative AI receptionist that invites patients to book cervical screening appointments The post Pushy NHS chatbots risk putting patients off screening,…

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