Pushy NHS chatbots risk putting patients off screening, researchers warn

An AI chatbot that nudges patients to book cancer screening can do more harm than good if it comes across as pushy, impersonal or evasive about being a machine, according to new research from the University of Surrey. The study looked at Asa, a generative AI receptionist that invites patients to book cervical screening appointments The post Pushy NHS chatbots risk putting patients off screening,…