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The WQA Podcast

The Water Quality Association is the leading voice of the water treatment industry. wqa.org. WQA Radio features experts and members of WQA who can comment on issues affecting water quality.

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#432 - What’s Really in the Water? Unmasking Hidden Chemistry

A water test may name the contaminant, but it does not always reveal the form in which that contaminant exists—and that distinction can affect both measurement and treatment. In this episode of the Water Quality Association Podcast, Dr. Joshua Mertz, director of research and development at LaMotte Company, explains the hidden chemistry of lead, iron and manganese. Selected excerpts from a recent…

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#431 - Building Trust for Your Water Treatment Business

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. Ethics in the water treatment industry involves more than following rules. It is reflected in how professionals test water, explain results, recommend treatment and respond when something goes wrong. Candice Wentling, MWS and director of Certified Action, joins the WQA Podcast to discuss the four A’s of professionalism.…

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#430 - Using Your Local Water Quality Report to Serve Your Customers

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. What does a Consumer Confidence Report really tell you about your community’s drinking water? Chemical engineer, longtime water treatment consultant and WQA Hall of Fame educator Peter Cartwright, MWS, explains what these reports contain, how they relate to federal drinking water standards and why they may not answer…

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#429 - Unlocking the Well Water Opportunity

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. Private well customers have different needs than homeowners served by municipal water systems—and that creates a significant opportunity for water treatment professionals. In this episode, longtime Water Quality Association member, Lifetime Membership Award recipient, and WQA instructor Paul Friot (Master Water…

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#428 - Using AI for Your Water Treatment Business

Welcome to the Water Quality Association Podcast. Learn more at https://wqa.org. Artificial intelligence is changing the way businesses operate—but what does that actually look like inside a water treatment company? In this episode, host Wes Bleed talks with Mike Baird, CEO of Aquamor, about how his company is using AI agents to reduce friction, improve consistency, and support employees across…

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#427 - The Impact of Kindness on Your Business

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. Kindness in business is often viewed as a “soft skill,” but longtime water treatment leader Doug Ramer argues it may be one of the strongest competitive advantages a company can have. In this episode of The Water Quality Association Podcast, Doug joins host Wes Bleed to discuss how intentional, people-first service can…

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#426 - Service, Innovation and Impact | 2026 WQA Convention Keynote Highlights

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. In this podcast, we feature highlights from the keynote session at the 2026 Water Quality Association Convention in Miami Beach. This special montage honors leadership, volunteerism, innovation, and the professionals helping shape the future of water quality. Featured segments include award recognitions, reflections on…

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#425 - More than water - A Conversation with WQA's New President

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. In this episode, WQA President Greg Reyneke joins Susan Keaton to discuss leadership, innovation, and the future of water quality. Recorded on the expo floor at the WQA Convention & Expo in Miami Beach, this episode captures the energy of the convention and the direction of the industry. Topics include: Reyneke’s journey…

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#424 - What to Know Before You Go to the WQA Convention & Expo

Welcome to the Water Quality Association Podcast. Find us at https://wqa.org. The WQA Convention & Expo (Miami Beach - April 28-30, 2026) is the premier gathering for water treatment professionals—and preparation is key to making the most of it. In this episode, WQA Events Director Angie Silberhorn shares practical insights to help attendees plan ahead, navigate the schedule, and maximize their…

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#423 - Getting the Most from WQA Convention Education

What should you expect from the education program at this year’s WQA Convention? In this episode of the Water Quality Association Podcast, Tanya Lubner and John McCartan of the Water Quality Association walk through the key sessions and learning opportunities available to attendees. Topics include artificial intelligence, business strategy, technical training, roundtable discussions, and practical…

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#422 -- The Hidden Opportunity in Small Community Water Systems

Welcome to the Water Quality Association podcast. Https://wqa.org. Small community water systems represent a major opportunity in water treatment—yet many professionals don’t realize they’re already part of it. In this episode, DJ Shannahan, MWS, joins Wes Bleed to explain how systems serving schools, campgrounds, and mobile home parks create pathways for recurring revenue, long-term service…

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