Tom Thorley
A few weeks ago I wrote about what I was watching heading into TrustCon, including a prediction I wasn't entirely comfortable making: that the line between Trust & Safety and Security would keep dissolving as harms stop ...
This week I'll be in San Francisco for TrustCon. This is the fifth year of the conference, and by most measures the field it represents has never been more consequential or more strained. Platforms are more complex and m...
Abuse and security incidents increasingly blur. Remote T&S and Security teams must operate with a shared threat model and aligned detection primitives, even when reporting lines diverge and work happens across continents...
Working alone at home can feel isolating, asynchronous communication can become fractious and confused. For Trust & Safety teams operating remotely, designing how we communicate and decide is critical. We need to respect...
Trust & Safety systems look different on the surface, but underneath, they are remarkably similar. Whether a platform is large or small, centralized or decentralized, social or transactional, the same primitives appear a...
Or “Why your T&S Engineering team is ahead in adapting to an Agentic SDLC”
The line between Trust & Safety and Security is disappearing.
Both in Trust & Safety and Intelligence experience and leadership used to be absorbed through osmosis. You learned it by sitting close to someone who’d made hard calls before you. You overheard debates, watched how senio...
There’s a strange paradox at the heart of modern Trust & Safety.
I’ve worked in Trust & Safety long enough to know this: a platform’s culture is not what its brand deck says, it’s what its enforcement does. Every policy choice, every proportionality call, every “yes, but with guardrai...
High‑performing Remote Trust & Safety teams start solid foundations: clear governance, empowered experts who can operate independently, and a hiring pipeline that prioritizes aptitude over narrow prior experience. These ...
One key challenge of building remote Trust & Safety teams is that very often, especially for smaller companies, individuals are working alone, independently and the immediate supervision that they get can be much less di...
What two decades in digital safety, and five years fully remote, taught me about building remote teams to deliver trust and safety.