A study found that 19 specific words used when delivering criticism improved performance and effort. Bestselling author and speaker Dan Pink shares them here:
— 19 words to use in providing feedback
Expressing gratitude fosters motivation to change behavior. In a study of romantic partners, when someone asked their partner to change something about themselves, and the partner said they were willing to try, being grateful increased their motivation to make that change, making it more likely to happen.
— How gratitude can help you get more from your relationship
Reframing is expressing a thought, idea, or proposal differently. In conflict resolution, reframing typically refers to reframing the problem to make it more solvable, or to reframing the message to make it more understandable, neutralize it (make it less explosive), or better convey the core point.
— Reframing the message (with examples)
How can you help them walk away with the insight, not the sting?
Comments
Nothing yet. Say the first thing.
Sign in to join the conversation.