Need help: Both nodes stuck offline - "node rate limited by id" - can't get authorization tokens

Hi everyone,

I'm trying to set up two Storj nodes but both are stuck offline and I can't get authorization tokens to complete the setup.

**Setup details:**

- Windows 11

- Two nodes with separate identities

- Node 1: Port 28967, 2.5TB HDD

- Node 2: Port 28968, 2.5TB HDD

- Both running as Windows services via NSSM

- Port forwarding configured correctly (both ports verified open)

- IPv6 disabled in configs (using 0.0.0.0:28967 and 0.0.0.0:28968)

**Problem:**

Both nodes show "Offline" in dashboards.

**What I've tried:**

- Created identities with correct node IDs

- Sent email to [ask@storj.io](mailto:ask@storj.io) requesting authorization tokens (3 days ago, no response yet)

- Posted on forum (still pending moderation)

- The registration site (https://registration.storj.io/) doesn't work

- Multiple config resets and fresh starts

- Verified ports are open and forwarding correctly

**The issue:**

I can't get authorization tokens anywhere. The nodes are running but satellites reject them due to being unauthorized during the vetting period.

**Questions:**

1. Is there another way to get authorization tokens besides emailing ask@storj.io?

2. How long does the email team typically take to respond?

3. Can nodes eventually connect without tokens, or is authorization required?

4. Has anyone else had this issue recently?

Any help would be really appreciated! I've been troubleshooting for days and I'm stuck at this authorization step.

Thanks in advance!