support should install itself
we are in 2026, but setting up ai customer support still means doing most of the work yourself. the agent should learn the product, deploy itself, and resolve the ticket.
Sanju's Space
sanju sivalingam — designer and founder of thisux. writing on product, design, and building software that works.
Latest posts
Voice Is My New Keyboard
Wispr Flow made voice the primary way I work. Three weeks, 35,574 words, and my whole thought process feels more natural.
i became the traffic i used to blame
buying a volkswagen virtus changed the way i look at the roads in my country, traffic, patience, and the strange civic chaos we all create together.
vibe coding is boring
vibe coding made building feel instant. but the interesting part was never watching code appear. it is choosing what deserves to exist.
Micro Models > SLMs > LLMs
you don't need 70B params to tap a button on a phone. for mobile agents, smaller is smarter.
Less
i looked at my site and felt it had too much. the fix wasn't adding something new. it was taking things away.
Selective Access is a Flex
Not everyone deserves your replies, your effort, or your attention. In 2026, protecting your access is the real power move.
Capture the Why
We capture what happened everywhere. But ask 'why did we do that?' six months later and everyone's scrambling. The solution is embarrassingly simple.
Nixpacks is godsent
Nixpacks automatically builds Docker images for your projects without any configuration. No more Dockerfile headaches or build debugging. It just works.
Stop asking people how your design looks
Stop asking people how your design looks. They’re not your user. They don’t care.
Screenshots or it didn't happen
Screenshots or it didn't happen. I don’t believe in prototypes until I see a screenshot.
Slow Software is Rude
Slow software is rude. If your app lags, it's basically saying "wait, I'm busy".
AI Is Learning Taste
AI can code and write, but it still lacks taste. That’s starting to change. The next wave is creative instinct—on demand.
Do the next most important thing
You don’t need to do it all. Just pick the next most important thing and start.
Why Greatness Cannot Be Planned?
The funny thing about success - it usually shows up when you least expect it. Let's talk about why.
How AI Never Sleeps
AI doesn't get tired or bored. It can work on a problem for a long time. This can lead to some amazing discoveries.
Don't Ask 'What to Learn'
Don't start by asking 'what to learn.' It's the wrong approach. If you don't know where you're going, how will you know when you get there?
Building Side Projects
My secret weapon for growth and innovation. More than just hobbies, they're my playground for learning and staying ahead
Design Lessons from Chinese Tea Cups
Ever seen those cool tiny teacups from China? No handle? Don't worry, it's genius! Too hot to hold = too hot to drink. Simple, elegant, makes you wait and appreciate the good stuff.
Sanju's – internet space
hey! this is my personal corner on the web where I share my thoughts ideas, and projects.
Unpopular bond in open source
Saw this open source project on GitHub last night. Looked neat, so I cloned it, added a feature, submitted a pull request. Woke up today, some strangers had improved my code! We don't know each other but building together. That's the beauty of open source.