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Retail Insider

Taking a look behind the obvious on the high street, online and in the City

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How to be both a chain and independent

Wikipedia describes a chain restaurant as: “A dining establishment that operates as part of a larger group of locations under the same brand name. These restaurants share standardised menus, decor and customer experiences, and are managed by a centralised corporate entity or through franchise agreements.” I don’t like the sound of that. I’m sure I’m…

Bringing Michelin mainstream

When dining at the now departed Bar Boulud in the Mandarin Oriental Hyde Park hotel in Knightsbridge, the main draw for me and my family was its Original DB Burger that put the Michelin star chef Daniel Boulud’s spin on the quintessential fast-food dish. Shredded oxtail and short ribs were braised with chopped truffle and…

Making some more bread

Normally trends work like this. The luxury, high end of a sector produces some outlandishly expensive product or concept that is then picked up by the mainstream market where less extravagant, cheaper, mass-market replicas proliferate. This established scenario has been somewhat turned on its head at Claridge’s Bakery, which sits on a mews road behind…

Completing the set

For food lovers, a dinner in Paris is always going to be a special occasion, especially when you can let the budget go out of the window. However, on one occasion, my wife and I found ourselves in the city after a particularly punishing spending period, so we decided we’d be a little careful on…

Retail Uncorked event with Keiran Hewkin, founder of Swyft

Webloyalty and Retail Insider collaborated again to host the second in an ongoing series of ‘Retail Uncorked’ networking events with retail leaders invited to an experience-led evening involving a guest speaker. Hosted at Brewhouse & Kitchen in Highbury & Islington, North London, the event opened with Retail Insider editor Glynn Davis interviewing Keiran Hewkin, founder…

Book Review – Yo! Man

You almost can’t walk down a high street in the UK today without spotting a sushi restaurant of some description but it wasn’t always like this. The newly-published book Yo! Man (from Whitefox Publishing) takes us back to a time when the Japanese food was a very rare sight. The subject of the book, Simon…

Loyalty can no longer be ignored

Some years back, I worked on various projects with Dunnhumby, the data specialists behind Tesco Clubcard. With one white paper, we examined the meaning of loyalty. One of the sayings of co-founder Clive Humby was, “if you want loyalty, get a dog”. The company found people had very little loyalty to brands or companies. There…

Welcome opportunity as office working on the rise

Britain was named Europe’s work from home capital in the aftermath of covid-19, with employees spending more days away from the office than in any other nation across the continent. But this status might need to be revisited because of the growing number of employers now stipulating that more time must be spent in the…

Dynamic Thinking

It doesn’t take an economist or a rocket scientist to tell you that these are tough times for consumers and the hospitality and retail sectors. Traditionally, during such times, the pain heaped on quick service restaurants (QSR) and the value retail operators from losing budget-conscious shoppers who shift some of their dining out spend to…

Whole Foods powers up in Angel

Ahead of the opening today (April 2) the latest convenience sized Whole Foods store Retail Insider took a look around to see what the retailer is bringing to the North London area of Angel. Back in the 1930s the structure was an Islington electricity sub-station and despite having housed restaurants – notably Lola’s that this…