Business Intelligence for Retail Leaders
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FMCG suppliers are operating in one of the most pressured markets in recent memory. Consumers remain highly price conscious, retailers are focused on protecting their own margins, and challenger brands are forcing established names to fight harder for space, loyalty and volume. In the latest episode of the Unpacked Podcast, we sit down with Ben...
Retail loss has swiftly become one of the most pressing and expensive challenges facing the UK retail industry. From theft and stock shrinkage to the growing pressure placed on frontline staff, the issue has far surpassed simply being an operational headache, and is now major drag on retail profitability. In this episode of the Unpacked...
Euroshop 2026 is once again behind us, and this year over 81,000 visitors descended on the show from 141 countries. The show, which takes place in Düsseldorf, Germany, featured over 1,840 exhibitors from 61 nations. It’s a dizzying affair with so much to do and see, and it’s easy even for those in attendance to...
EuroShop is just around the corner. As in previous years, Euroshop 2026 is the go-to event where retailers from across Europe and around the world come together to define the global direction of retail. More than an simply an exhibition, Euroshop has become a strategic platform for market leadership. In this episode of the Retail...
Agentic is undoubtedly one of the buzzwords of our time. However, the lightning-fast speed at which it’s impacting the retail industry shows no signs of slowing. Much like the advent of ecommerce as a pivotal channel, it shows promise of genuinely fundamentally changing how much of the retail ecosystem operates. The question is, what will...
Customer expectations. We’re constantly talking about them. However, it’s a nuanced discussion as evidence shows they’re fragmenting, accelerating and, in some cases, colliding. In the latest episode of the Retail Gazette’s Unpacked podcast, we sit down with an expert capable of putting these changes into perspective, Oscar Strachen, digital strategy consultant at Columbus Global. Together, we…
Retailers often think of the golden quarter in terms of stock, promotions and delivery speed. But behind every sale, every dispatch, and every customer interaction is a fundamental frontline team under immense pressure. In 2025, with labour shortages, rising costs, and burnout at record highs, managing your workforce effectively could be the single biggest determinant...
“Those who never used the lockers tend to say they aren’t secure. But if you look at the number of lost packages during last year, you’ll see that thousand more packages were lost for home delivery to the door than those that were lost or stolen from the parcel lockers.” – Jacek Powałka In...
When a restaurant’s success depends on speed, service, and seamless experiences, even a moment of downtime can spell utter disaster. That’s why, in this episode of the Retail Gazette Unpacked podcast, we’re exploring how the iconic brand Nando’s UK partnered with Ericsson to build a failover connectivity solution that keeps its restaurants cooking, no matter...
Walk into almost any store today and you’ll find a contradiction playing out in real time. On one hand, retailers are pouring investment into automation, analytics and AI-driven tools promising precision and efficiency. On the other, they’re struggling to find, and keep, the people who make those experiences matter. It’s a tension that defines modern...
