The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,…
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This episode is brought to you by Lightspeed . Parents are paying closer attention than ever to what goes into their children’s food, but making healthier options accessible at scale remains one of the industry’s biggest challenges. In this episode of Retail Remix , Kate Robertson sits down with Katie Marston, Chief Marketing Officer of Once Upon a Farm , to discuss the company’s recent IPO, its…
This episode is brought to you by Lightspeed . From fiber maxxing and liver health to GLP-1 support and protein-packed everything, wellness trends are evolving faster than ever. For retailers, the challenge isn’t just keeping up, it’s helping customers separate hype from lasting habits. In this episode of Retail Remix , Kate Robertson sits down with Sharon Leite , CEO of The Vitamin Shoppe , to…
Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective about which services earn a permanent place in their monthly budgets. In this episode of Retail Remix , Kate Robertson sits down with Rachel Sheriff , Chief Customer Officer at Recurly , to unpack the findings from the company’s 2026…
This episode is brought to you by KWI. As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains? In this episode of Retail Remix , Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to discuss why he believes AI represents both the biggest threat and the…
This episode is brought to you by KWI. Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience. In this episode of Retail Remix , Kate Robertson speaks with Ryan Hamburger , Chief Commercial Officer at Instacart , about…
This episode is brought to you by Lightspeed . Summer can be one of the trickiest seasons for retailers. Inventory needs to move before fall arrives, demand can shift with changing weather patterns and teams are already looking ahead to the next major buying cycle. In this special bonus episode of Retail Remix , Kate Robertson sits down with Marie Baldauf-Lenschen, Director of Supplier Network…
Retail media has quickly become one of retail’s most important growth engines, but Ace Hardware is taking a different approach. One that’s built around local ownership, community relevance and real-world customer needs. In this episode of Retail Remix , Kate Robertson speaks with Molly Hjelm , CVP of RedVest Media , Ace Hardware’s retail media network, about launching a full-funnel RMN in just six…
As AI-generated content floods the internet, shoppers are increasingly looking for something harder to fake: real human opinions. In this episode of Retail Remix , Kate Robertson speaks with Anna Haffner, Senior Director of Large Customer Sales at Reddit, about how the platform is becoming a powerful force in retail discovery and commerce. Anna explains why shoppers are turning to Reddit for…
David’s Bridal may be best known for wedding dresses, but the brand’s next chapter is about something much bigger: becoming a digital platform for the entire wedding journey. In this episode of Retail Remix , Kate Robertson speaks with Elina Vilk , President and Chief Business Officer of David’s Bridal , about how the 75-year-old brand is transforming from a dress retailer into an AI-powered…
For years, fashion brands chased younger consumers online, but Frances Valentine has found its edge by doing the opposite. Building a vibrant, social-first brand experience around women 50 and up. In this episode of Retail Remix (and the first hosted by new Retail TouchPoints Editor-in-Chief Kate Robertson), Kate sits down with Katherine Brodie, CMO of Frances Valentine, to discuss how the brand…
DTC success used to hinge on cutting out the middleman. Today, the real growth opportunity is knowing how to show up everywhere customers shop. In this episode of Retail Remix , host Nicole Silberstein speaks with Arsalan Rahbarpoor, Founder and CEO of AquaSonic, about how he built an Amazon-native oral care brand that now sells across Walmart, Target, Walgreens, Best Buy and TikTok Shop. Arsalan…
