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Handwritten food labels aren’t failing because they’ve stopped working. They’re failing because commercial kitchens have changed. Walk into almost any hospitality business today and it’s obvious how much the industry has evolved. Customers book tables [...]
Palona AI has launched what it calls a multimodal AI operating layer for physical businesses, beginning with restaurants and positioning the technology as something broader than another voice-ordering system. The launch comes as Palona closes [...]
Custom Channels has announced the rollout of its completely reimagined customer portal, giving restaurants and other businesses a more powerful and intuitive way to manage branded music and messaging across every location, from a single [...]
McDonald’s is nearing completion of a sweeping technology consolidation that will bring data from its major global markets into a common repository, creating a foundation for a much broader use of artificial intelligence across marketing, [...]
MarginEdge has secured $80 million in Series D financing, giving the restaurant management technology provider significantly more capital to expand its product capabilities and compete in an increasingly crowded restaurant back-office market. The Arlington, Virginia-based [...]
In the current rush to automate restaurant operations, it takes some discipline to admit when a promising technology is not earning its place in the operation. Starbucks appears to have reached that point with Automated [...]
It’s 5:47 p.m. A family is gathered at home and someone pops the most controversial question known to mankind: “What’s for dinner?” One person opens DoorDash. Another searches Google Maps. Someone else hits the Instagram [...]
For all the restaurant industry’s excitement about artificial intelligence, one of the most consequential technology decisions at Chili’s was replacing its Wi-Fi access points. That work began after Chris Caldwell joined parent company Brinker International [...]
The proposed class action against Uber Eats may look like a dispute over a $1.49 fee. It is really about whether a technology platform can sell a premium delivery option without giving every part of [...]
Atoms, the industrial automation company led by Uber co-founder Travis Kalanick, has announced a $1.7 billion investment that brings CloudKitchens and several related food technology businesses into a single corporate structure. Andreessen Horowitz led the [...]
