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Recent Questions - Software Engineering Stack Exchange · Feb 28, 2011

How to educate on reporting bugs to developers?

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I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like: When I click this link I get a 404. (They include the page that 404s and not the page that caused it) Sometimes the right column flows into the button column. (no screenshot or additional information) Changes to xxx does seem to be working right.…

I'm hoping to get some tips and advice on how to educate the rest of the company on how to submit proper bug reports. Currently we get tickets like:

  • When I click this link I get a 404. (They include the page that 404s and not the page that caused it)
  • Sometimes the right column flows into the button column. (no screenshot or additional information)
  • Changes to xxx does seem to be working right. (EOM)

Does anyone have a bug submission process/form that guides users into submitting as much information as possible?

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