Perspectives taps into PropertyCasualty360.com's partners to provide leading insights on pressing topics shaping the industry. This podcast will feature new analysis on the technology, regulations and best practices that help P&C professionals guide their customers through all facets of the insurance, claims and risk management process.
Subscribe:.rss.atom.json.md.m3u.pls
Live Last read · last published · next check
Saves to your Listen and Watch queue, to pick up on another day or another device.
Blue Kangaroo Packoutz breaks down what strong communication looks like during a contents restoration claim, and where it's most likely to break down. Communication breakdowns during a contents restoration claim can quickly erode trust with policyholders, making clear ownership and consistent updates important to a smooth claims process. Yvonne Vanbibber , general manager of Blue Kangaroo Packoutz…
It starts with proactive communication and disciplined cost management. Listen to this podcast to hear how. When a project runs over budget or falls behind schedule, the ripple effect on a claim can be significant. Policyholders may risk exceeding their coverage before the work is complete, and trust in the carrier can erode. Brodey Snell , general manager of the 1-800 WATER DAMAGE franchise in…
Listen to this podcast to hear how content restoration vendors are an important resource to guide insureds through total-loss claims. When a claim becomes a total loss, documentation becomes critically important, and how well it's completed directly impacts how quickly a claim can close. David Gavilanes , training manager and regional business coach at Blue Kangaroo Packoutz, explains what good…
Listen to this podcast on how the agent-vendor relationship is changing, and how to keep pace and maximize benefits to carriers and policyholders. Rising policyholder expectations, influenced by brands like Uber, Amazon, and Google, are pushing restoration contractors to meet a new standard. John Otero, regional business coach at 1-800 WATER DAMAGE, explains how consumer behavior influences what…
Property restoration is gaining in complexity. Advancements in technology have led to an evolution in process but also customer expectations. Meanwhile, new building materials, a dynamic regulatory environment and the growing severity of CAT events, have made it difficult for property restorations teams to keep up. In this video perspective interview, you'll hear from PropertyCasualty360's…
Fraud risk is changing rapidly as advances in AI are allowing fraudsters to step up their attacks, and transforming how insurers adapt to the new threats. Fraud has evolved as AI becomes more widespread, as fraudsters adopt new AI-generated tactics. It's created schemes that are both easier to implement and harder to detect. That's according to Kevin Lederer , senior vice president of the special…
Andy Klaus and Brad Davis discuss how parametric insurance differs from traditional coverage and how advances in data and technology are impacting the ability to manage weather-related risks.
Unusual snow events can disrupt operations across many sectors, such as retail, hospitality, and agriculture, particularly in regions unaccustomed to winter weather. Eric Anderson , director of national sales at Vortex Weather Insurance , explains how parametric insurance provides faster relief by basing payouts on objective weather data rather than traditional claims processes. In this podcast,…
