Build It HTML-First: Why a Plain Web Form Beat a React Rewrite

This site does not allow itself to be embedded. You can still read it on the original site — the toolbar below keeps your place in the directory.

A utility company had a form problem. To apply for service you used either an ancient ASP form or a slow manual process — and because the company was a regulated monopoly, letting customer satisfaction slip risked millions in fines. Two expensive attempts to fix it had already failed. The most recent, a React app built by an offshore team, lasted three days online before complaints forced it…

Read on pickles.news ↗