On the Air, brought to you by leading housing provider Stonewater, will bring together key industry figures, colleagues and customers, for some lively conversations about what matters most in social housing. In 2024 we're back with Series 5! 6 brand new episodes covering the future of social housing, keeping up with the impact of the new government, environment and what the needs to be done to address the current and future challenges. New episodes are released bimonthly and you'll get all the…
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In the final episode of Season 6, On the Air host Paula is joined by Patrick Merton-Jones from the National Housing Federation, Rural Housing Enabler Programme Manager at ACRE Max Banfield and Marie Riordan, Director of Developmentat Stonewater. Whilst more affordable housing is seen as a lifeline for rural communities, housing associations and other developers face significant barriers to…
In this episode of On the Air, Paula is joined by John Wickenden from Housemark, Paul Malone from Moving Soon and Charlie Bessant from Stonewater to explore why empty homes are rarely as simple as they appear. Together, they unpack the complex reality behind voids, looking at the many stages involved. The discussion highlights how fragmented systems, resource pressures and changing regulations can…
This episode explores the next era of social housing - safer, greener, more connected and shaped by a stronger tenant voice - through the lens of delivery. What does it take to turn policy ambition into day-to-day reality? We talk to Clare Mills, Onboarding and Talent Lead, Stonewater; Lisa Collen, Group Director Culture & Organisational Design and Natalie Flageul, Executive Director of Customer…
In this episode of Stonewater’s On the Air podcast, host Paula Palmer explores who social housing is really for in today’s pressured housing landscape. Holly Edwards, Stonewater’s Customer Experience Director, explains how lettings and allocations work, why fairness is so difficult to achieve, and how shortages shape both decision‑making and community sustainability. Tim Brown from De Montfort…
In this episode of Stonewater’s On the Air podcast, host Paula Palmer explores whether new towns can truly address the UK’s housing crisis. The discussion begins with Lord Richard Best, Co-Chair of the All-Party Parliamentary Group on New Towns, who shares insights from his extensive housing career and emphasizes the importance of linking housing with jobs, transport, and green spaces, while also…
The discussion centres on how housing providers can rebuild trust through transparency, empathy, and consistent service delivery. David emphasizes Stonewater’s commitment to improving visibility, responsiveness, and honesty in customer interactions, while Jo highlights sector-wide initiatives like the Together with Tenants framework, which fosters meaningful resident engagement. Joseph offers a…
With our guests Jeremy Porteous, Housing LIN and Stonewater's Sarah Pugh, Domestic Abuse Services and Vicky Chase, Exeter Young People Foyer we explore the impact of supporting housing for those in need. From vital refuge and rehabilitation, young people transitioning to independent living to older people holding on to independence and community. We investigate the evolving landscape of housing,…
Host Paula Palmer is joined by Nick Harris, Chief Executive at Stonewater, Catherine Evans, Director of Homes Operations at Stonewater, and Mark Astbury, Partner at Ridge, a built environment consultancy. Our guests discuss how investment is planned - from new kitchens and heating systems to window replacements and landscaping improvements – and how investment aligns with sector challenges,…
Guests this episode include Joe Ross, Service Improvement Manager who provides real insight of how the sector is already tackling stigma and shares his thoughts on the "right to buy" policy as a catalyst for the negative perception of social housing. Rick Liddiment, Head of External Affairs, Flagship, along with Dr. Mercy Denedo, Durham University and Professor Amanze Ejiogu, Sheffield Hallam…
We are joined by Kate Stetsiuk, Head of AI at The Dot Collective, who will bring insights on AI's real world applications and the latest developments in responsible AI use. Jon Cocker, Chief Information Officer at Platform Housing Group, is here to discuss AI's impact on data, governance, and operational efficiency and Gareth Lloyd, Chief Information and Transformation Officer at Stonewater,…
