National Public Safety Telecommunicators Week
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Thank you to everyone who entered our NPSTW 2026 contest. As always, we appreciate the opportunity to hear from and about you, and to share that with the larger community. You are truly All-Stars, and …
A robbery occurred at a business, and our team remained calm and worked seamlessly together, leading to the identification and arrest of the suspect. The initial call came from a frantic employee who was so …
By Zenji Nakazawa | Chief, Public Safety and Homeland Security, Bureau Federal Communications Commission [Reposted with permission of the FCC. This reposting does not constitute an endorsement of APCO by the FCC.]
When the UPS plane crash occurred, JCSO Dispatch rose to the moment with professionalism, precision, and unwavering teamwork. JCSO radio was simultaneously handling incoming calls and radio traffic from both units and residents in the …
Communications Officer Bennett into our Communications center with no previous experience but quickly went to work gaining valuable experience from her field training officer and by making flash cards to help quiz herself on the …
When Dawn started, she was so fast to catch on to everything! She is so good with the callers and truly is the calm voice. I got to overhear her on a pursuit the other …
Ethan is a compassionate individual with exceptional technical skills. His commitment to detail have made a lasting impact on our department from our gatehouse staff to our Chief of Police. Ethan has made significant contributions …
Wild Bill is a true hall of fame legend. Guy has been performing at a high level since his rookie years. He always hits home runs on his favorite seats, fire and our big city …
The 911 call dropped to Caitlynn from a disconnected phone, with no good location and only a lat/long. The caller was whispering and did not know where he was. The caller began explaining that he …
Austin stood out as a unicorn from his very first interview, and he has continued to exceed expectations every step of the way. From day one, he has gone above and beyond in delivering exceptional …
