We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers.For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize value and achieve measurable success through an innovative portfolio of automotive business solutions and services.We combine our deep industry expertise with cutting-edge technology solutions to help our automotive…
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Fleet Lifecycle Intelligence: Why Fleet performance is Decided Long Before the Vehicle Leaves the Fleet
In this episode of the MSX Podcast, we explore why fleet performance is determined long before a vehicle reaches the end of its lifecycle. Fleet Lifecycle Intelligence is about more than managing maintenance or reducing repair costs. It's about connecting decisions across the entire vehicle journey - from maintenance and repairs to uptime, customer experience, EV readiness and remarketing - to…
The Write-Off Rescue: How Event-Driven TLA Protects Sales and Loyalty
Every year, thousands of vehicles are written off for crossing a "tiny, invisible line" in repair costs. In this episode, we explore how MSX Total Loss Avoidance (TLA) turns these potential losses into profitable repairs. The Highlights: Stop the Bleed: Parts make up 60% of repair costs. A total loss doesn't just kill a repair; it kills the entire future parts revenue of that vehicle. Real-Time…
The Flying Doctors: The Human Edge in High-Tech Automotive Service
Cars are smarter than ever. AI diagnostics. Remote support. Predictive maintenance. But what happens when technology reaches its limits? In this episode, we go behind the scenes of modern automotive service to explore the elite field service engineers known as the “flying doctors.” These specialists step in when even the most advanced systems — and the best dealer technicians — can’t solve the…
The Relationship is the Product: Moving Beyond the "Sell and Forget" Model
The old "sell and forget" model is officially dead. In a world of software-defined vehicles and EVs, if you aren't constantly engaging with your customer, you are losing them. In this episode of the MSX Podcast, we explore why the vehicle is no longer just a machine—it’s an ecosystem. We break down the Architecture of Engagement and the four strategic pillars that define the modern automotive…
The Loyalty Killer: Closing the "Repair Experience Gap" in Automotive Service
We live in an era where cars can practically drive themselves—so why is getting a repair done right the first time still such a challenge? In this episode of the MSX Podcast, we explore the "Repair Experience Gap" and a staggering industry truth: one bad service experience can cause a third of customers to abandon their favorite car brand forever. It’s the ultimate test of a relationship—not the…
Beyond the Website: Building the Central Nervous System of Your Dealership
Are you running a Formula One car with square wheels? In this episode of the MSX Podcast, we dive into a staggering industry reality: car dealers are losing 50% of their potential sales simply because their digital tools don't talk to each other. We break down why investing in the latest tech often leads to dropping conversion rates when systems remain fragmented. Join us as we explore the three…
Servicing vehicles in an EV era: How US dealers can meet customer needs
Servicing vehicles in an EV era: How US dealers can meet customer needs Electric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social framework, the rise in EV adoption is leading to some unique challenges for dealers and their service departments. Factors such as technology improvements and improved…
EVs and aftersales: Building opportunities and recovering revenue
EVs contain just a tiny fraction of the moving parts of traditional car engines. So, what does this mean for automotive businesses who rely heavily on parts and service to generate profit? To find out, listen to our MSX Podcast, ‘ EVs and aftersales: Building opportunities and recovering revenue ’, in which host Jayesh Jagasia, Executive Director at MSX is joined by Mark Pickles, UK Parts and…
Key drivers for change and the need for significant cost savings and efficiency gains in the automotive industry’
What are the trends and alternative mobility solutions transforming the automotive industry? And how are customer expectations influencing global markets in this digital era? To find out, listen to MSX experts discuss these topics and more in our latest podcast
The automotive sector has witnessed a meteoric rise in the number of EV sales in the last 12 months. While this is a positive transformation, OEMs continue to face multiple challenges as they race to adapt their operational, retail and aftersales models. The future of EVs is certain. Their development supports a necessary reduction in CO2 emissions worldwide, providing clean alternatives to…
