MSP Automation with Attitude
For ten years he has been the cheapest man in the county, the act of God that happens to other people's clients. Then a card shows up in his dentist's candy dish, and the number on it is lower than his. Chapter 4: the Trunk Slammer defends ground for the first time in his life. A ladder is involved. The post The Trunk Slammer From Hell, Chapter 4: Peer to Peer first appeared on MSP Automator .
For nine years the cyber insurance form took one blanket "yes" and left me alone. This year it wants proof, client by client, by name. So I made three house calls in one week, the rainmaker, the dentist, and the man at the parts counter, and I certified that everything was fine. The post The Trunk Slammer From Hell, Chapter 3: House Calls first appeared on MSP Automator .
The lead comes by text at eight every morning, so when the phone rang on a Saturday I knew something was different. A hundred and four seats. A wealth firm up in Lake Forest, a rainmaker who cannot print his own pitch book, and one compliance officer who took a single look at me and understood exactly what was coming. Feeling safe is the product. This one needed the white glove. The post The Trunk…
My datacenter is the trunk of a Crown Victoria and my backup is a Seagate in a freezer bag. This morning my rep handed me a law firm that belonged to a man who does everything right. By tonight it was mine, and there was cake. The post The Trunk Slammer From Hell, Chapter 1: The Acquisition first appeared on MSP Automator .
Baxter (still) owes me a car: Building a WooCommerce/HaloPSA/AlternativePayments.io eCommerce Integration because I can? The post Building a WooCommerce/HaloPSA/AlternativePayments.io eCommerce Integration first appeared on MSP Automator .
Some vendor’s desperate attempt to cash in on my hard work has only reignited my disdain for predatory practices in the MSP world. My previous failures to protect you from these Kaseya wannabes haunt me, but it’s time for redemption. By upgrading to Azure Functions, I'm delivering automation that’s not only faster and better but also a solid alternative to overpriced verification services. The…
Firstly, mea culpa Well, well, well here I am definitely not almost a year after my last post! I acknowledge the content sin I have committed and I come prepared to offer recompense in the form of juicy behind the scenes details of what I ve been cooking up while cheating on you internet strangers with my [ ] The post Innovation in Automation: The Trials and Triumphs of Building (and Re-Building)…
Apologies for my radio silence lately, folks! If you thought I d been abducted by aliens or joined a secret society of IT wizards, well, I hate to burst your bubble but the truth is a tad less dramatic. I ve been on a 6-month odyssey of HaloPSA implementations for MSPs, thanks to a shiny new partnership [ ] The post 5 Takeaways from 100+ Conversations with MSPs about HaloPSA first appeared on MSP…
Let s face it, the world of file storage and collaboration can be a bleak and confusing wasteland, and MSPs are often left to navigate the chaos for their clients. But fear not, dear reader, for in this darkly humorous and nihilistic guide, we ll shine a light on two popular options: Azure Files and Egnyte. We ll [ ] The post File Share Smackdown: Azure Files vs. Egnyte first appeared on MSP…
Introduction One of the many things that greatly inconvenience me on a regular basis is QA review for call recordings. You should be reviewing calls regularly during probationary periods of employees to ensure service delivery is high quality and to correct any issues or provide additional training. You should be reviewing problem or complaint calls, [ ] The post Call Recording Quality Assurance…