Exposing the strings and catches buried in the fine print.
A friend recently ordered a pillow from Turkey. Unexpectedly, after the pillow arrived he got a bill with an extra charge. It was for the tariff. He was surprised but probably shouldn t have been because under the law, it is normally the importer who is responsible for paying any tariffs on such goods. In this ... Read more
Amanda C. wrote to us in July about a major appliance nightmare she was living through but now had hit a brick wall. Last August, she bought a Frigidaire side-by-side refrigerator at Best Buy in Massachusetts for almost $1,000. Last month it stopped cooling properly. Apparently, the seal around the door was faulty so the ... Read more
There has been a movement lately by federal and state consumer authorities to make cancellation of subscriptions much easier. It is often said that cancellations need to be as easy as initial sign-ups. In fact, the federal law called Restore Online Shoppers Confidence Act ( ROSCA ) has been on the books since 2010. It says for ... Read more
MrConsumer has never purchased frozen Salisbury steak dinners, but having read a story from Truth in Advertising about their ingredients, he became curious. I always (foolishly) assumed that the burger-like patties in these dinners were made from beef. But nay, nay. *MOUSE PRINT: In fact, Lean Cuisine s patty is made from beef and pork. Worse ... Read more
A New York consumer is suing Post over allegedly misleading claims for one of its breakfast cereals. (See complaint.) The cereal in question, 19.5-ounce family size boxes of Post Fruity Pebbles, is supposed to have enough cereal for 15 one-cup bowls of cereal. *MOUSE PRINT: The consumer s lawyers contend, however, that it has far less. ... Read more