“Insufficient permission” problem, ticket submitted 1 month ago, still waiting for an answer…

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Hi guys. The same day I opened my metal pay account and fully verified myself, I did a deposit to buy USDC. Then I tried to send it to my proton wallet. Sadly, minutes later I try to login to my account with no success, having “Insufficient permission” pop up. That same day I wrote to hello@metalpay.co and help@metalpay.com . But one month later, I still haven’t received any answer about my…

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