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The Uncomfortable Truth About School-Led IT Services

As many people know, I used to run Lourdes IT. It began while I was working at St Bede’s Middle School. The school was approached about me providing support to other schools, and from there the service continued to grow. What started as strategic support became full, boots-on-the-ground IT delivery under the banner of “schools […]

Balancing Affordability and Device Equity in Schools

It’s no surprise that education still has no money. And it’s no surprise that pupils and staff need access to IT more then ever. So how do you balance affordability and device equity? Step 1 – understanding what you want to achieve For school and trust leaders, knowing your existing, non IT specific challenges are, […]

Why the role of Network Manager is dead.

A lot of my work recently has focused on strategy, impact, usage, and technical delivery of IT within Education. As I reflect on how schools are adapting to new challenges, I came to a conclusion: the traditional Network Manager role is no longer sustainable in its current form. This may not be a new realisation […]

AI: What is it good for?

There’s no doubt that AI is everywhere right now. You only had to walk around BETT to see it – almost every product, every vendor, was either “AI-powered” or built entirely around it. LinkedIn is full of posts about use cases and productivity gains, while platforms like Instagram and TikTok are awash with AI-generated content […]

2026: The Year Schools Make Technology Work Smarter

I’ve always found the spring term an exciting time. It’s when ideas are planted, ready to be harvested in the summer. It’s a term full of interesting conversations, strategic thinking, and the quiet beginnings of real change. Despite starting in the depths of winter — dark mornings, cold days, and a sense of collective exhaustion […]

Learning “by Osmosis”

When I started my first IT technician role the September after getting my A-Level results, I had no real idea what I was stepping into. I only knew the IT Support Office because I’d spent time hanging around it, and it was my old school, so I at least knew the people and the layout. […]

The Summer of Migrations

It was an incredible summer this year — possibly my busiest ever, and pleasingly, one of the most successful. With the Windows 10 end-of-life deadline now appearing in the rear-view mirror, I thought it might be interesting to share the story of what it took to migrate 20 schools, 13,500 users, over 2,500 devices, and […]

Is Education in the UK drowning in technical debt?

Yes, it is. Behind the classroom doors and learning platforms, UK schools are silently drowning in technical debt – and it’s costing more than just money. Technical Debt refers to the cost of using outdated, poorly integrated tech solutions. If you look across schools, you can see this in infrastructure, software, systems and strategy – […]

Why the structure of IT Support in Education needs to change.

In an age of ever tightening budgets in edtech and education in general – and with the need to implement even more complicated and larger network solutions with the advent of the academy agenda – do we need to look at the structure of our IT Support teams to ensure they will be fit for […]

What’s the difference?

When chatting with my colleagues who remained working directly for schools or trusts, one of the main topics is the difference between working for an MSP, versus working directly for the organisation.