Visual explorations of UX research and HCI
One of the joys of working in-house is seeing the cumulative buildup of your efforts over time. You re able to invest into something bigger than individual projects; you can build a body of work. I m reviewing past studies and in the process I m creating a list of the topics and research questions I ve worked on [ ] The post Shaping impact appeared first on Lisa Koeman - blog .
The research process is in many ways at odds with the demands of industry in a capitalist society. A glance at the current UX Research practice shows a wide array of compromises made to deliver rapid ‘useful enough’ insights. In the name of efficiency, many UX researchers have accepted – or even championed – the flattening [ ] The post Unflattening practice appeared first on Lisa Koeman - blog .
During the analysis phase of research I attempt to make sense of my collated qualitative and/or quantitative data. To do so, I typically try to create diagrams that allow me to compare aspects of the data. I personally find that such a visual approach enables me to interpret and comprehend research data much more easily. [ ] The post Small multiples appeared first on Lisa Koeman - blog .
Over the last couple of months Dave Hora and I have been discussing how you might create a conceptual view of research interviews for the purpose of teaching, improving, and reflecting on interview approaches. We re sharing our in-progress thinking in two companion blogposts, experimenting with two ways of looking at interviews: organically (over on Dave’s [ ] The post Navigating interviews…
Machine maintenance Technicians worry more about the social damage another technician can do in their territory than about what might happen with the machine, perhaps because the machine would be easier to repair than the delicate social equilibrium. The Soul of Maintaining a New Machine by Stewart Brand in Books in Progress (2024) Shockingly debilitating [ ] The post Bookmarks #2 appeared first…
While going through some log data for my previous blogposts on visualising linear journeys and non-linear journeys, one thing stood out: the gaps between interactions. The users waiting on the service to progress something before they can continue, and vice versa. Waiting happens at varying degrees of visibility. A physical queue in a shop communicates [ ] The post Interaction gaps appeared first…
Experiment: links to inspiring work, published at irregular intervals. Studying up If anthropology were reinvented to study up we would sooner or later need to study down as well. We aren t dealing with an either/or proposition; we need simply to realize when it is useful or crucial in terms of the problem to extend the [ ] The post Bookmarks #1 appeared first on Lisa Koeman - blog .
Qualitative interviews are in essence a series of questions and answers, ping-ponged between the interviewer and the interviewee. Done well, they’re a thoughtful sequence of prompts, asked in a sensible order to elicit rich informative responses. The work that goes into preparing an interview script is a key to conducting a good interview. But how [ ] The post Interview compositions appeared first…
Somewhere at the intersection of ‘in-depth understanding’, ‘longitudinal data’, and ‘mixed-methods research’ lies an underused approach: case study research. It s where you weave various sources of data together into a narrative, creating a rich and detailed story about What Happened. And perhaps What Didn t Happen. I think case studies are an almost guaranteed route to [ ] The post Case study…
Previously I wrote about visualising the analytics data of individual users journeys using the following notation: At the time I concluded by saying: The transactional nature of the example in this blogpost makes it relatively straightforward to come up with a simple notation – I’m still figuring out how best to visualise data from non-transactional non-linear [ ] The post Representing non-linear…