It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective,…
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I’ve always admired Jeff Lawson . I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew Jeff was brilliant. Not only did Jeff build an amazing company with a strong culture, but he also created an entirely new segment in communications. After 16 years of running Twilio,…
In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology. Vasily shares insights from his extensive career, spanning companies like Shoretel, Serenova, and Cisco, before taking the helm at UJET. **Key Discussion Points:** - **Industry Background:** Vasily’s…
The Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
In this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI engines are replacing traditional search tools, reshaping how users find information. The conversation shifts to LinkedIn’s emergence as the dominant professional social platform in the wake of Twitter’s decline. Most notably,…
In this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer at CTI; and Danny Rogers, Vice President Global Accounts at AVI-SPL.
Dave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
Dave and David discuss and reflect on 2024.
Ever wonder what's in a monthly Insider report? The September 2024 report included this: Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from articles, research papers, and other documents into knowledge. NotebookLM has a new trick that turns knowledge into an audible story: an AI-generated podcast that includes playful conversations between male and female…
In this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring employees back to the office full-time. They unpack the real motivations behind the memo, revealing its connections to industry-wide layoffs and corporate real estate pressures and other explanations. This candid…
I was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one of those be-careful-what-you-wish-for episodes of the Twilight Zone. - Dave Michels. Scott Wharton is a seasoned expert in enterprise comms and video, with a notable career spanning influential roles at Broadsoft, Vidtel (a…