All These People Are Vampires - Building the Contra-Economy

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In the 1980’s, Robert L. Crandall, head of American Airlines, removed one single olive from the salad they served passengers. He thought they wouldn’t notice - and he was right. This removal of the olive saved the company $40,000 a year. 1 and began the downfall of Service Capitalism. This was the subtle but profound shift in how business viewed their relationships with customers: from…

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