The other week I was writing about how fear turns people’s attention inwards, and that ultimately makes them less trustworthy.
And then it happened to me. Nerves turned my attention inwards, to myself. And I may have screwed up a big opportunity as a result.
A new Clean Language enthusiast, healthcare costing expert Neil Milner, has created a lovely infographic to explain the idea to others.
Like many Clean-Language-trained trainers, I sometimes struggle to know when to “tell”, and when asking questions of learners will be more valuable. My friend Marian Hartman has been exploring this challenge in a new post.
Since 2020, the Parliamentary and Health Service Ombudsman service has investigated complaints about palliative and end of life care services across England. They found that communication is the most common failing - patients not told their diagnosis, families kept in the dark, and vital information lost when people move between services.
In a new report, they draw on the experiences of families and clinicians to set out where communication most often falls short and what needs to change.
A batch of 2023 conference recordings about unleashing team creativity - including a session with me - have been publicly released by organisers Elise Keith and Dave Mastronardi.
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