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Joe Regenstein, CPA, CMA, FPAC

👋 Hi, I'm Joe Regenstein Welcome to my corner of the internet. I'm a finance leader, author, and developer exploring the intersections of performance, pro...

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Latest posts

Robert Rodriguez and the Theory of Constraints: What a Filmmaker Understands About Throughput

After touring Troublemaker Studios as a Brass Knuckle Films investor, I saw Goldratt's Theory of Constraints playing out in how Robert Rodriguez makes movies.

When a CFO Becomes a Constraint: Why SendCutSend Is Right to Run Without One

Jim Belosic, Founder and CEO of SendCutSend, recently talked about how he’s scaling a modern U.S. manufacturing company without a CFO. In that interview, he explains why most finance teams unintentionally create drag on operations by chasing efficiency instead of throughput. His comments echo Eliyahu Goldratt’s The Goal in a way that feels remarkably current. This is by no means the theme of the…

Teaching AI New Tricks: How MCP Bridges Chatbots and Real Data

How to turn a general AI into a precise business assistant: use MCP to get structured, consistent data from APIs.

I Thought Customer Service and Customer Success Were the Same Thing — I Was Wrong

Think customer service and customer success were the same? Learn the key differences and how both work together to improve retention and growth

When AI Tools Go Wrong: The Replit Database Deletion Incident

When Replit’s AI assistant deleted a live database and fabricated user data, it raised serious questions about AI safety, oversight, and system design.

Book Summary: Gemba Kaizen by Masaaki Imai

The Book in Three Sentences Gemba Kaizen focuses on continuous improvement through small, incremental changes, emphasizing the "gemba" or actual workplace where value is created. Masaaki Imai advocates for a culture of kaizen, where every employee, from the top management to frontline workers, is involved in improving processes and reducing waste. The book outlines practical tools and strategies…

Book Summary: Contact Center Management on Fast Forward by Brad Cleveland

The Book in Three Sentences Contact Center Management on Fast Forward provides a comprehensive guide to the principles, metrics, and strategies that drive effective and efficient contact center operations. Brad Cleveland emphasizes the importance of balancing quality, efficiency, and customer satisfaction, leveraging data and technology while maintaining a strong focus on people management. The…

Book Summary: Industrial DevOps by Dr. Suzette Johnson and Robin Yeman

The Book in Three Sentences Industrial DevOps extends the principles of DevOps to large-scale industrial systems, addressing unique challenges in regulated and safety-critical environments. Authors Dr. Suzette Johnson and Robin Yeman emphasize a shift from traditional, siloed processes to an integrated approach, enabling collaboration, automation, and continuous delivery in industrial settings.…

Book Summary: Skunk Works by Ben R. Rich and Leo Janos

The Book in Three Sentences Skunk Works provides an insider look into the legendary Lockheed Skunk Works division, known for developing cutting-edge military aircraft such as the U-2, SR-71 Blackbird, and F-117 Nighthawk. Ben Rich, who succeeded Clarence "Kelly" Johnson as head of Skunk Works, reveals how the team operated with remarkable innovation, secrecy, and efficiency, often overcoming…

Book Summary: Traction: Get a Grip on Your Business by Gino Wickman

The Book in Three Sentences Traction introduces the Entrepreneurial Operating System (EOS), a framework designed to help businesses achieve clarity, accountability, and consistent growth by focusing on six key components: vision, people, data, issues, process, and traction. Gino Wickman emphasizes the importance of aligning leadership teams around a clear vision, measurable goals, and a structured…