Weekly newsletter #178

Hello!

I don’t have any personal updates to share, so let’s move on to the curated resources!

If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!

• Jelena Arnold writes how finding the gap between what’s technically true and what someone is actually able to hear is most of the job

• JuDonne Hemingway writes that one of the most common culture traps in organizations is treating new hires as though they’re starting from scratch 🚢

• Molly Graham writes that if your team is underperforming, the first thing I’d check isn’t attitude or effort. It’s clarity.

• Emily Goh writes that the problem is when years of changing requests, tribal knowledge, and undocumented business logic become the source of truth 📝

• Lauren Patton writes that when it comes to bridging the connections between leaders and their teams, anything a comms pro can do to highlight the fact that we’re all just people working toward the same goal is golden. And sometimes, that means doing less.

• Anastasia Natkins writes about the importance of having a deep understanding of a company’s process while implementing any tool for them 📝

• Omi Diaz-Cooper writes that understanding people is the foundation of every successful business strategy.

• Rosalyn Santa Elena writes that in RevOps, speed matters. But a fast wrong answer? That’s worse than a slow right one, and a mistake in leading in RevOps of building a system where the leader is the system

• Goldie Chan writes that the most strategic thing a leader can do in 2026 (and beyond!) is sound like themselves.

• Sarah Rilling writes that one of the fastest ways to fail in a startup is to treat it like a mature company.

• Mallory Lee writes about a ‘lane of genius’ or superpower in RevOps, which usually comes down to speaking everyone’s language

• Sara McNamara writes how to beat office politics with a pre-wire playbook to explain the system to run before any decision you care about is made in a proposal, presentation, or meeting.

• Jeff Ignacio writes about: How do we communicate the value of RevOps? And running a Pipeline Council

• Laurie J Wetzel writes why the worst time to be up for promotion is right after you get a new manager 📝

• Dr. Heidi Kirby writes about the L&D gender gap, dropping the people-pleasing, and building her own damn table

• Adam Grant, Marissa Shandell, and Courtney Elliott write about The Secret Reason Bosses Want Everyone Back in the Office, Every Day of the Week (gift article link, no paywall)

• Ashley Langford Asked Marketing Ops Leaders What Skill Matters Most. Nobody Said Salesforce.

• Luke Hobson writes about 10 Lessons From 10 Years as an Instructional Designer

• Kathy Wu Brady writes about The New Job Checklist You Actually Need, and the distractions you need to set aside 🚢

• Soph Hirst writes about how to communicate directly and be liked

• Hebba Youssef writes about decoding departments

• Danielle Letayf writes about The New Rules of Executive Visibility: How to Build Authority Outside Your Company

• Erica Schneider, Nick Bennett, and Katrina Kirsch write about Relationship Marketing: Why solopreneurs with high-ticket services rely on relationships, not traffic, to land top clients

• Dr. Jody Peleo-Lazar and Andrea Chiarelli write about When Generalists Work with Specialists: The lessons we can learn from operating at different altitudes

• Tom McDowall writes about Considering Attention Spans

• Lauren Aquilino and Sydney Mulligan talk about last-minute work trip changes, team awards, with a shoutout to accrual accounting

• Heather Burright talks about 5 Factors Preventing Workplace Behavior Change

• Michael Gill and Alison Beard discuss The Right Way to Manage Rule Breakers

• Ryan Hawk and Melody Wilding discuss how Endurance Beats Brilliance: What 700+ Interviews with the World’s Brightest Leaders Taught

• Jay Acunzo and Amanda Natividad discuss how Public Speaking is the Ultimate Zero-Click Marketing

• Anne-Laure Le Cunff and Sarah Ellis discuss What If You Stopped Making Plans and Started Running Experiments Instead?

• Molly Graham discusses managing up 🚢

• Brian Kenny and many guests discuss How School of Rock Created Structure in Order to Scale with Agility and Creativity

Refer a friend

• July 9: Ops in Motion: Marketing Ops and RevOps

• July 14 in London: Do I even need ops yet?

• Chief in Tech: How Women Are Breaking the Silicon Ceiling and Leading with Impact by Anna Radulovski and Ivo Radulovski (affiliate link to bookshop.org)

• Director, Global Revenue Operations

• Head of People & Performance

• People Operations Generalist

• Senior Manager of Demand Generation & Account-Based Marketing

• Senior Manager, Technical Services Operations

• Organizational Design Lead

• Customer Advocacy Specialist

• Vice President of Learning and Enablement

• Performance Marketing Coordinator

• People Operations Manager

You can also 'Buy me a coffee' :)

On-demand courses:

• How to Document Your Business Processes

Live courses:

• Process documentation courses and workshops

• The next free RevOps BootCamp session starts in the fall

• Participate in the research for the next live course about employee onboarding

Emoji Key:

📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource