Weekly newsletter #176

Hello!

I don’t have any updates of my own this week, so let’s move on to the curated resources!

If you have helpful human content, events, or other resources you think could help the readers here, consider sponsoring this newsletter!

• Daniel Pink writes about why the highest form of intelligence isn’t logic, speed, or memory. It’s metacognition, the ability to think about your own thinking

• Christina Garnett writes that we need to stop calling the most human parts of us soft skills, and that we keep treating emotional intelligence like a business decision when it has always been a human one

• Amy McClain writes that the biggest risk for a business is never losing an individual; it’s designing a system that requires one person to always be in that role.

• Nadia Davis writes that the one marketing truth from her keynote that resonated the most with attendees was the paradox of the 2026 marketing mandate (hard, predictable revenue indicators) VS what it can track, collect, and report back on, given the industry disruption that is happening right now

• Jen Swanson writes that Roadmaps aren’t just planning tools. They’re also emotional tools that help people feel included, heard, and in control.

• Heather Burright writes that the most expensive word in a client project isn’t “scope creep.” It’s “feedback.”

• Oana Garis writes that the fastest way to know if a CEO has a good Chief of Staff is to check whether anything decided in last month’s leadership meeting actually got done

• Jill Brown writes about how to redesign your training for customer-facing teams

• Anita Jones writes that new hires should be productive within 8-12 weeks. If they are taking over 6 months to ramp up, there are some common issues and solutions

• Christy Roach writes to her 26-year-old self, who had aspirations of being a CMO, and gives her 3 things to keep in mind and be prepared for it would be

• Allyson Roote writes that the longer you work in L&D, the less you may believe training is the answer to most of the problems brought to us.

• Irina Jordan shares takeaways from a Pavilion RevOps School session focused on metrics, incentives, and leadership decision-making

• Kathryn Castle writes that if you want to know the future of RevOps at your company, just look at who RevOps reports to

• Elysha Weisglass, Leslie Zaikis, and Kaylin Aarts write that you should Stop Assuming Your Clients Know What You’re Doing: The simple client update habit that turns invisible work into visible value 📝

• Al Dea writes about How to Build Better Relationships at Work, and shares a guide on how to lead change

• Julie Kratz writes about How To Reverse The Culture Depression Before Your Top Talent Exits

• Gustavo Razzetti writes about Defining Moments: When Hard Conversations Reveal Who We Really Are

• Danielle Balestra writes an update about The Human Side of Marketing Ops: The Four Personas Behind the Function

• Nahed Khairallah writes that Your Job Description is the Problem and How to Fix It

• American Productivity & Quality Center writes that Productivity Isn’t a People Problem: What the Data Really Shows

• Nir Eyal writes about How the Best Teams Become Indistractable

• Wes Kao writes about how to share your point of view (even if you’re afraid of being wrong)

• Julia Dhar, Kristy R. Ellmer, and Philip Jameson discuss The False Alignment Trap in Harvard Business Review (3 free articles a month)

• Sara McNamara and Jacqueline Freedman discuss how strategic operations practitioners aren’t becoming obsolete; they’re becoming more essential than ever before.

• Heather Burright discusses What Proof of Impact Really Looks Like in Training

• Ciara Byrne and Devon McDermott discuss how enablers can scale smarter by partnering with outsourced teams.

• Arjay McCandless discusses How to Generate 10K Leads with One PDF

• David Kirby and Scott Amenta discuss Escaping the Doer Trap of Chief of Staffs

• Sean Adams discusses Closing the Training Speed Gap

• Sarah Medilo and George B. Thomas discuss Intentionally Doing Good Across Tech, Family, and Nonprofit

• Emma Stratton discusses How to Write B2B Messaging That Isn’t Boring (Keep It Real!)

• Paul English, Adi Ignatius, and Alison Beard discuss how We All Hate Meetings—Here’s How to Make Them Work

Refer a friend

• Various Dates: Office Hours with Anne and Frances

• June 18: Plan Like You Mean It: Financial Strategy for Operators, Owners, and Consultants

• Stupider People Have Done It: Marketing Truths, Career Moves, and Life Advice for Doers by Jay Schwedelson (affiliate link to bookshop.org)

• Director of Go-To-Market Operations

• Head of Marketing

• Head of Revenue Operations

• LearnOps Community and Academy Manager

• Intermediate Project Manager

• Operations Lead

• Director, Strategy & Operations

• Senior Manager, RevOps Analytics

• Marketing Operations Manager

• Marketing Operations Coordinator

• Senior Copywriter

• Chief of Staff

• Head of Delivery

• Vice President of Customer Experience

• Marketing Operations Manager

You can also 'Buy me a coffee' :)

On-demand courses:

• How to Document Your Business Processes

Live courses:

• Process documentation courses and workshops

• The next free RevOps BootCamp session starts in the fall

• Participate in the research for the next live course about employee onboarding

Emoji Key:

📝 Documentation | 🚢 Employee onboarding | $ Paid course/event/resource