by Erin Casali on design, leadership, complexity, psychology, business, and more.
The arrival of “AI” has created disruption. I don’t mean the one generally in hype, but a subtler one: all the artefacts that were synonymous of intellectual work now have lost that meaning. Essays, reports, analysis, papers, articles: all of them can now be parroted out by an LLM with ease, in seconds. Words are [ ]
While unfortunately some organizations are still making decisions about on-site office work that are based on old management principles and as a distraction, many are trying to evolve for a better future of work. As one of my interests is organizational design and I m specialized in remote work, I often found useful to have some [ ]
A lot of organizations and decision makers these days are facing challenging choices in their strategies, having to balance all the variables and unknowns linked to the current developments in AI (LLMs, GenAI, etc). It’s very easy to be overwhelmed, or get swayed by news and the pace of innovation. This is very understandable: not [ ]
While there are many ways to work with different AI tools, one that originates from design can be particularly effective: AI as interaction materials. What do we mean by materials? While the knowledge of the materials used is prominent in all kinds of designs in the physical space, this is a topic more in the [ ]
We need to improve our trust. We are an organization based on trust. Trust is one of our values. Safe teams are based on trust. These are all claims that happen often in organizations. Many people intuitively realize the importance of trust, and similarly many leadership books and theories require trust to work. 55% of [ ]
One pattern that sometimes emerges in feedback and when assessing performance with more senior people is what I define the “shadow of brilliance”. What happens is that during feedback or reviews it emerges that there’s something to work on: a negative feedback, something that isn’t going quite well, or maybe something that didn’t land well [ ]
The discussion about “soft skills” being a bad word choice keeps coming up over and over. Sometimes it’s coming from a good place, sometimes it comes from just a place of misunderstanding. These are often paired with suggestions of finding different definitions, different words. But to everyone that think this, I d like to invite to [ ]
Where I need to say “AI” because it seems that almost the entire world has forgotten that AI is the field, while LLM is the technology, but really: this article is about LLMs. A short background I’ve been working with chatbots for a long time: my MSc was a framework for emotional virtual assistant, it [ ]
The data about the effectiveness of letting people choose remote work if they want to is at this point overwhelmingly in favor of remote work. Yet, a lot of managers and organizations like to say “it’s better for the company culture” if people are in the office together. They can claim that because culture is [ ]
In my work with organizations trying to move to remote work and specifically async work, I’ve noticed they often encounter the same initial challenge: getting rid of calls. Here’s what usually happens: the company is heading toward being remote first, and has decided to adopt async work practices to get more flexibility, efficiency, work-life balance, [ ]