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If you’ve encountered a situation where your UK bank is not allowing you to make a deposit to ICONOMI, it can be incredibly frustrating. Fortunately, there are steps you can take to resolve the issue. Here’s a guide to help you navigate the process of complaining to your bank and ensuring your issue is addressed.

Contact Your Bank Directly

The first step in resolving any banking issue is to contact your bank directly. Here’s how you can do this effectively.

Gather Information

Before you contact your bank, gather all relevant information about your account and the deposit issue. This includes account numbers, details of the attempted deposit, and any communication with the bank regarding the issue. You will need:

• Your personal account IBAN
• Date of transaction
• Transaction amount

Use Our Complaint Email Template

To make the process easier, we have provided a template you can use to email your complaint to your bank. Follow these steps to use the template effectively:

• Access the Template: Click here to open the complaint email template on Google Docs.
• Customize the Template: Open the document and fill in the required information, such as your name, account details, and specific details about the issue you’re facing. Be sure to include any relevant dates and reference numbers.
• Copy the Content: Once you have filled in the necessary information, copy the content of the template.
• Compose an Email: Open your email client and compose a new email. Paste the copied content into the body of the email.
• Send the Email: Double-check the information for accuracy, then send the email to your bank’s official complaints department email address.

Complaining about a UK bank not allowing you to make a deposit can be a complex process, but by following these steps, you can ensure your complaint is heard and addressed. Remember to keep detailed records of all interactions and communications throughout the process.

You can find the complaint template here.